I purchased it (as a download) through Amazon. Note: It may not prompt you to reboot, but reboot anyway to ensure a clean start. - Ensure the computer is connected to the Internet. You can amend your state tax return in two simple steps: First, fill out an amended federal income tax return, Form 1040-X. This is a bug in TurboTax introduced in the first release of 2020 TurboTax and still exists in 2021 TurboTax. 42,565. TurboTax Live Basic Full Service. 27. For assistance with your activation code, please see the TurboTax FAQ below: My code doesn't work. Run TurboTax as an administrator. FreeBSD 13. The 1099R is from Fidelity in Ky. Read real product reviews and ratings for Deluxe CD/Download. Self-Employed Expenses Calculator. Threats include any threat of suicide, violence, or harm to another. 1. Learn how to fix these TurboTax runtime errors quickly and easily!Read real product reviews and ratings for Free Edition Online. If you're having trouble updating your TurboTax 2019 for Windows Individual software using the "Check for Updates" method, you can get the latest federal program update here: Close TurboTax and all other programs except this browser window. If you're fixing IND-032-04 for your spouse, be. If so, you didn't mention it. I purchased and downloaded Turbo Tax Deluxe and the product key that was provided in the email confirmation for the downloadable version is coming back as not Ensure TurboTax is up-to-date. TurboTax Live Full Service Premium. . by TurboTax. Free Military tax filing discount. If you buy the CD version of TurboTax, you're allowed to install the product on 5 computers. Tax law & stimulus updates. The TurboTax community is the source for answers to all your questions on a range of taxes and other financial topics. Discount. For Windows 8 and 10, you may click search and type Internet Options, then go to Advanced tab and click Reset. TurboTax Desktop Products: Price includes tax preparation and printing of federal tax returns and free federal e-file of up to 5 federal tax returns. Not for use by paid preparers. To fix this issue, try restarting your router or change your internet service provider. You must accept the TurboTax License Agreement to use this product. 1288. For products purchased online, an email will be sent to you containing your 16-character activation code once you've. Skip to content. Turbotax says my activation code is valid for Premier, but that they cannot supply me with the correct software until mid December. prepare. Cancel Continue Find answers to your questions about error codes with official help articles from TurboTax. Verified. Reset your browser. You must accept the TurboTax License Agreement to use this product. Click OK if a UAC window appears. When you e-file your tax return to the IRS, it needs approximately three days to update your information on the website. Hand off your taxes, get expert help, or do it yourself. United States (English) United States (Spanish) Canada (English) Canada (French) Do personal taxes with expert help Do business taxes with expert help Do taxes with a CD/download. File Simple Tax Returns Only for FREE with TurboTax: Not all Taxpayers Qualify. Product limited to one account per license code. Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Monday-Friday. I entered the license code carefully several times, double-checking the code. Tax law & stimulus updates. TurboTax login. TurboTax Live Deluxe Full Service. Go to Settings, and select Apps. TURBOTAX/WINDOWS ERROR CODE 606 - Remove the TurboTax 2019 installation CD from the CD/DVD drive. Had the same problems and frustrations. If you want to or are able to. To re-enter your 1099-K in TurboTax Online you can follow these steps: Open or continue your return. Get answers for TurboTax. It is beyond reason that neither Intuit or the CRA have the ability or interest to solve a programming problem affecting thousands of tax filers in this country. Be sure to enter the number exactly how it appears. Level 2. Disclaimer: This is a user generated content submitted by a member of the WriteUpCafe Community. The views and writings here reflect that of the author and not of WriteUpCafe. Then select Continue e-filing. Additional fees apply for e-filing state returns. TurboTax for Windows error: "We can't install TurboTax on your computer just yet. Excludes payment plans. Like the IRS, states typically use a special form for an amended return. Let’s say for the 2023 tax year (filing for 2024), you earned a taxable income of $90,000, and you filed as single. You can also troubleshoot by finding your rejection code. You can call TurboTax and speak with an agent. Check that you're entering the code exactly as it appears on your CD insert or copy and paste it directly from your Downloads. Accounting software. It did work when I initially entered the code when loading turbo tax from the CD. E-filed federal successfully, now just can't file state. Then click on the check for updates link that pops up :-) If there are updates to be done click download and install let all updates install and most likely you'll have to reboot the computer and once the computer is rebooted then you can probably install the TurboTax program no problem. Full Service for personal taxes Full Service for business. And then, you need to reinstall the TurboTax software on your computer. The license code can only be used with software licensed by TurboTax. Back. ); Click on Jump to Schedule C. Temporary disconnect the network cable wired/wifi when start the Turbotax. The first time that you run the program after you install it, it will ask you to enter the license code. Lifewire. TurboTax Live Premium. TurboTax Canada. I just finished my 2022 taxes with TurboTax Deluxe. Credit Karma credit score. Investment Tax Tips. . Professional accounting software. (Since we have been stuck in our homes for over 2 months) I have used Turbotax for 30 years and this year has been very stressful with everything else going on. What if I'm having trouble with my licence code during the CD/download setup process? Updated January 24, 2023 As of tax year 2020, TurboTax now refers to. exe; TurboTax state: Search for w_state (replace state with the actual state name, for example w_ohio or w_new_york). Back. What should I do if I'm getting a TurboTax activation error? SOLVED • by TurboTax • 13 • Updated January 26, 2023. Related Information: Troubleshoot TurboTax for Mac download issues; TurboTax for Mac won't open when installed; Troubleshoot TurboTax for Windows updating issuesTurboTax is giving me this error: Sch K-1 Wks-Partnerships (*partnership name*): Box 16 Description-1 has been entered for more than one type of income. Right-click the TurboTax icon or setup icon and select Properties. 2 Troubles; Rock Solid BSD (FreeBSD 13. TurboTax has released the fix-it tool for this particular issue and you can download it easily by visiting this link. . and look in my downloads. Here is the explanation sent with the rejection and code: F1040-526-03 - If 'PINTypeCd' in the Return Header has the value "Self-Select On-Line" and the filing status of the return is married filing jointly and Form 1040, [ 'SpecialProcessingLiteralCd' and 'CombatZoneCd' and 'SpecialProcessingCodeTxt' and 'SpouseDeathDt' ] do not have. A number of codes from past years have been removed from the list. GiseleD. The next screen is "Describe the Partnership" and the the next screen is "We see you have. **Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer"Level 2. When trying to type it, the box rejects the dash in it You want our advice and guidance so you can get the code in and use TurboTax Please confirm: Did I understand all your issues correctly? A yes or no response is very important, so it will be highly appreciated. Error 42016 problems include computer crashes, freezes, and possible virus infection. Note: If you can’t find TurboTax, launch Control Panel and select Uninstall a program. . Waste of ten minutes of my life. 3. Cancel ContinueTurboTax login; Free Edition tax filing; Deluxe to maximize tax deductions; TurboTax Self-employed & investor taxes; Free Military tax filing discount; TurboTax Live tax expert products; TurboTax Live Premium; TurboTax Live Basic Full Service; TurboTax Live Deluxe Full Service; TurboTax Live Full Service Premium; TurboTax Live Full. To reset your Internet connection: Turn off your computer, your router, and your cable modem, in that order. Credit Karma credit score. If none of the steps help to resolve the issue, please reach out to TurboTax Customer Support for assistance. You must accept the TurboTax License Agreement to use this product. Enter the code Z when you. Error 606 means the license number isn't a valid match to the program installed. Note: Your license code is not case sensitive—you don't need to worry about capitalization. @perryjLearn about the latest tax news and year-round tips to maximize your refund. If updates appear to freeze or stop at 0% or 100%,. If you obtained the TurboTax CD from an authorized retailer, your license code is printed on the front of the insert in your box. Once the license code is entered and activated, you can later change your scaling setting back like it was. An expert does your return, start to finishIf so, change it back to 100%. Then you can click Advanced tab then click the Reset button. Expert does your taxes. You must accept the TurboTax License Agreement to use this product. To reset your Internet connection: Turn off your computer, your router, and your cable modem, in that order. Open Safari and click on this link, Go to Check Compatibility to see if your mac qualifies for the OS upgrade you want. Service codes are valid for the specified tax year and can be used only once. TurboTax login. Scroll down and check for 1095-A or 8962 and if there is one, click on Delete. Please review your answers under the topic of the Affordable Care Act (1095-A) in the Deduction & Credits Section. Ensure TurboTax is up. You have clicked a link to a site outside of the TurboTax Community. You still must report these contributions on your return, and you use Form 8606 to do so. Intuit develops TurboTax to provide the solution to file their tax return online. To remove TurboTax, use Add/Remove Programs on the Control Panel. TurboTax login; Free Edition tax filing; Deluxe to maximize tax deductions; TurboTax Self-employed & investor taxes; Free Military tax filing discount; TurboTax Live tax expert products; TurboTax Live Premium; TurboTax Live Basic Full Service; TurboTax Live Deluxe Full Service; TurboTax Live Full Service Premium; TurboTax Live Full Service. I suggested that they should post this in the AnswerXchange, as I wasted 3 hours looking for and trying fixes listed in this forum, reinstalled TT, and even tried creating a new file and saving (it would not save). TT # [phone number removed] Hand off your taxes, get expert help, or do it yourself. If it's a shorter code, then it's a prepayment code for TurboTax Online. Self-employed tax center. I purchased turbo tax business incorporated and have installed on my computer but when I enter the license number it - Answered by a verified Tech Support RepThe simple solution is to transfer numbers carefully. I get the message that I did not file 2020 taxes and do I want to. After installing, it indicates that it is in fact Basic and will not accept the activation code. 3 offers from $29. Then we want to download the program to another computer without a CD drive but it is saying the License Code has already been associated with an account. Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. I had the same issues as everyone here. Mind you, this was. Wait another minute, then turn your router back on. Open TurboTax. Find answers to your questions about install or update products with official help articles from TurboTax. You have clicked a link to a site outside of the TurboTax Community. Code 606 license - Answered by a verified Tech Support Rep We use cookies to give you the best possible experience on our website. To give full permission, click the Edit button and tap the System Mark checkbox. Learn how to fix these TurboTax runtime errors quickly and easily!Right-click on the installation drive and select “Properties. Click Start to start the service. TurboTax Self-employed & investor taxes; Free Military tax filing discount; TurboTax Live tax expert products; TurboTax Live Premium; TurboTax Live Basic Full Service; TurboTax Live Deluxe Full Service; TurboTax Live Full Service Premium; TurboTax Live Full Service Business Taxes; TurboTax Live Assisted Business TaxesThank you for contacting TurboTax Support. I saved the file. 99. I have been struggling JUST to try and get into your. Professional tax software. Worst tech support experience ever - terrible language skills, must have asked me 10 times if I was trying to download "turbotax", could not understand the blank screen activation problem. Get answers for TurboTax Online CA Canada support here, 24/7. Payroll. Mind you, this was the. To contact us please follow this link: Contact Us form. Additional fees apply for e-filing state returns. ”. If you fail to file your return on time, you generally encounter late-filing penalties that amount to a rate of 5% of the amount due with your return for each month that you're late. From the File menu, select Open. Error code: XXX", it means the code you're entering is either not valid for that. TurboTax Desktop Products: Price includes tax preparation and printing of federal tax returns and free federal e-file of up to 5 federal tax returns. Community: Discussions: Taxes: Get your taxes done: I just bought TurboTax Deluxe through Amazon. Used license code after downloading software and inputted all my info. If you're using TurboTax CD/Download and have installed and activated the license number, you may receive multiple activation prompts, which results in TurboTax not launching. what i just discovered is 606-82 is the number that appears on the same text message on both my apple watch and my iphone i received saying my federal return was accepted. @gecko1100 please see the image to find "My Info" inside your return. . This will delete both the form and the entries. Troubleshoot installation and running TurboTax for Windows . Maximum tax refund: If you get a larger refund or smaller tax due from another tax preparation method, TurboTax will refund the applicable TurboTax federal and/or state purchase amount paid. If you have any complaints regarding this. Troubleshoot TurboTax for Windows updating issues. Worst tech support experience ever - terrible language skills, must have asked me 10 times if I was trying to download "turbotax", could not understand the blank screen activation problem. Code 606 license - Answered by a verified Tech Support Rep We use cookies to give you the best possible experience on our website. If you’re using TurboTax download, re-download and relaunch the installer. To resolve this issue, make sure you've logged in to Windows as administrator, then try to install TurboTax after each step is completed:. - Ensure the computer is connected to the Internet. TurboTax Live Basic Full Service. **Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer" Tax refund calculator Tax bracket calculator W-4 withholding calculator Self-employed expense estimator More calculators Latest tax law changes Active duty/reserve military Product reviews Tax tips TurboTax blog what i just discovered is 606-82 is the number that appears on the same text message on both my apple watch and my iphone i received saying my federal return was accepted. Additional fees apply for e-filing state returns. Related Tax Questions. Your support cannot resolve this issue. com, your license code is printed on. At the Did you make money in any other states? question, answer Yes and make sure your nonresident state (s) are selected from the drop-down. It did not work as it was already “associated with another account”. If there's more than one, select the most recent folder. program I already paid for. I just filed my taxes and got the same rejection others have: ". Interest or dividends (1099-INT/1099-DIV) that don’t require filing a Schedule B. S. Select Continue; At the Rejected screen, select Help Me Fix It; Compare the information on the EIN does not match the IRS records screen with what's on your W-2. I purchased turbotax from Costco and I was emailed the ver. Inside TurboTax, search for this exact phrase: IRA Contribution Information. Harassment is any behavior intended to disturb or upset a person or group of people. TurboTax Live Premium. Ren, Computer Specialist 25,454 IT Engineer I'm trying to install Turbo Tax 2020 and received an error code of 605. Just because H&R Block didn't immediately throw an error/rejection, or said "accepted," does not mean the IRS has accepted/approved your return! If you tried to use HRB, check Line 4b of your Form 8960. Scroll down to the TurboTax application. However, if trust and estate beneficiaries are entitled to receive the income, the beneficiaries pay the income tax rather than the trust or estate. com support to e-file taxes online. TurboTax Self-employed & investor taxes. in my case, the statement for. 70. Since 2019 TurboTax requires an activation code to use their product. For the four situations listed at the top of this article, you can trigger Form 8606 with these instructions: Sign in to your TurboTax account. •. Check your TurboTax CD and computer's CD drive, if you're installing from a CD. . TurboTax Desktop Products: Price includes tax preparation and printing of federal tax returns and free federal e-file of up to 5 federal tax returns. Hello when I filed my taxes I am getting a rejection code of: F8962-006-01 Then when I go into the Turbotax website it says: If Form 8962, Line 1 'TotalExemptionsCnt' has a non-zero value, then Line 5 'FederalPovertyLevelPct' must be equal to Line 3 'HouseholdIncomeAmt' divided by Line 4 'Povert. TurboTax Desktop Products: Price includes tax preparation and printing of federal tax returns and free federal e-file of up to 5 federal tax returns. According to research, another potential conflict between TurboTax. Sign into your TurboTax account and select Fix my return; On the screen Let's fix your returns and then refile screen, select Fix it now or Revisit; On the following screen, enter your 2021 AGI from your Form 1040, line 11. You selected the wrong form before starting to enter the 2020 tax data. Additional fees apply for e-filing state returns. by TurboTax. You don't need to enter an amount on that box 20 screen, but you do need to click Continue after you have entered the code Z. Only inconvenience was that we had to reenter the Product Key. Ask an Expert. GiseleD. TurboTax Live Premium. By clicking "Continue", you will leave the Community and be taken to that site instead. Get answers for TurboTax Online CA Canada support here, 24/7. Retry updating by using Check for Updates on the Online menu in TurboTax If updating fails, wait and try again later or download a manual update Related Information:Product limited to one account per license code. Some suggest uninstalling and repairing the software, while others report success with different methods or steps. Now when updating Turbo Tax I get " All available activations for that code have been used. E-file reject IND-996: The Dependent/Qualifying Person Identity Protection Personal. Your FAQ and "Contact us" recommendation are not resolving the issues. TurboTax Live tax expert products. Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. On the next screen, enter your date of birth in the format of MM/DD/YYYY and select Continue; If the. Deluxe to maximize tax deductions. Click Finish when. we uninstalled, reinstalled Turbo tax software 5 separate times during which I ended up updatinig windows, running as administrator, and getting. April 30, 2023 8:40 AM. @macuser_22 & anyone else. Makes me re-think turbotax e. there is a separate section for the k-1 where this info must be entered. Could TurboTax help me solve it? I think was asked to reinstall a few times before, exhausting my 5 activation codes. TurboTax is accounting software for taxpayers to prepare, e-file, and track their tax returns online. Uninstall TurboTax from your computer if it’s already installed. Write the reference number on the check. To remove TurboTax, use Add/Remove Programs on the Control Panel. Mike9241. It required me to enter the license code, which it accepted successfully, and I finally am in the software and ready to enter my name, address, etc. Is that because I'm trying to. We first installed the CD on a computer. If a dependent or qualifying person listed on your return has ever received an IP PIN , a CP01A notice , or opted into the IRS's IP PIN pilot program,. Professional tax software. Connect with experts and other users who share your experiences. Harassment is any behavior intended to disturb or upset a person or group of people. Hold Windows and R simultaneously; Enter %temp% and Enter; Find and select the ckz_ folder (example: ckz_H1XF). Disclaimer: These steps should be completed by an intermediate to advanced user of Windows. 4. Solution two: Temporarily adjust your display drivers. Not for use by paid preparers. This resulted in activation error code (606) not matching (Basic software Deluxe code) after hours on support messing with windows installer to no avail I did what they said would not work. TURBOTAX/WINDOWS ERROR CODE 606 - Remove the TurboTax 2019 installation CD from the CD/DVD drive. Turbo Tax won't let me file because it tells me a 1099R has a ZIP code that won't allow me to do an efiling. Section 6056 applies only to "applicable large employers. Uninstall TurboTax from your computer if it’s already installed. If you're using a CD or downloaded version of TurboTax: On or after February 20th, update TurboTax (visit our Support Site if you need help updating). When I open the link it only gives me the options for "this does not apply to me" or to upgrade. In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display. Then you can install the product normally. Select Start, enter command prompt in the Search Programs and files box, press and hold (or right-click) Command Prompt, and select Run as administrator; At the. For Windows 7, you may click Start, go to Control Panel, then click Internet Options on the left side. ), as the actual form is for the extra investment income tax. File your own taxes. ($2,000 x 0. On the Personal info summary screen, scroll down to Other State Income, and select Edit. Since 2019 TurboTax requires an activation code to use their product. what i just discovered is 606-82 is the number that appears on the same text message on both my apple watch and my iphone i received saying my federal return was accepted. Compare the IRS adjustments with the information on your tax return. Recent Posts. I installed the application via the enclosed CD. Computation errors also trip up thousands of returns. TurboTax Self-employed & investor taxes. Return of Partnership Income, is a tax form used by partnerships to provide a statement of financial performance and position to the IRS each tax year. exe, and QBDBMgr. TurboTax Free Edition is for simple tax returns only. TurboTax Desktop Products: Price includes tax preparation and printing of federal tax returns and free federal e-file of up to 5 federal tax returns. •TurboTax• 468•Updated January 13, 2023. This doesn't remove your data. Search for Schedule C and select the Jump to link in the search results. Disclaimer: This is a user generated content submitted by a member of the WriteUpCafe Community. How To Apply For A Student Visa Subclass 500! Documents, Requirements, And Process! The Future of IDOs: Trends and Predictions; The Future of Retail: Embracing Cloud-Based POS and Inventory Systems for SuccessRestart your computer and then install or update TurboTax again. To fix this issue, try restarting your router or change your internet service provider. If you use the wrong tax table, for. Deluxe to maximize tax deductions. CRA NETFILE Certified. Ended up calling TTAX phone number listed on the access code page from the software CD box. Recent Posts. Then you can install the product. Product update 6. TurboTax Live Deluxe Full Service. tax file with a short filename. this code is on my W2 and it says it's invalid. TurboTax security and fraud protection. Employee Tax Expert. File your own taxes. Community: Discussions: Taxes: Get your taxes done: I just bought TurboTax Deluxe through Amazon. Change the Windows Installer properties: On the Windows taskbar, select Start , then choose Control Panel . Select the checkbox for "Run this program in compatibility mode for:" Browse Discuss. I have been checking for updates and the Wisconsin state download which appears to not be available. Employee Tax Expert. Solved: Reject Code F8962-070. The open question is what other apps are incompatible with Windows 11?To properly enter your partnership K-1 box 20 code Z amounts into TurboTax, you must Continue through the K-1 interview after you have entered your code Z for box 20. State return preparation fees are extra for all versions of TurboTax Online. You will first need to determine if it is a Qualifying Charitable Organizations (QCOs) or a Foster Care (QFCOs) to look it up on the chart at the. Tax forms included with TurboTax. TurboTax en español. TurboTax said it would refund the money Lam paid for the software and for the TurboTax fees, and it plans to send her free software for her 2016 taxes -- in case she wants to give TurboTax another. If any areas have a $0 try removing it and leaving it blank. The representative I spoke with said it was now only usable for loading to other computers via the CD. TurboTax Live tax expert products. . various comments and threads all over the web looking for answers and only confused silence from those. Learn how to fix these TurboTax runtime errors quickly and easily!**Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer"I installed TurboTax Deluxe Windows from the CD and completed my initial federal return for 2019. I tried doing an Import again from T Rowe Price, and for at least this has now been fixed - there must have been a software update or something done behind the scenes to fix this. Just downloaded and installed Turbotax 2021 updates without incident. Bookmark Icon. In order to determine the charity code for the contributions you made to the federal return and carried to the AZ return, you will need to look up the correct charity code at the following link. If you are talking about the business code for Schedule C, the IRS revised the list of codes this year. TurboTax is one of the prominent software for preparing the structure of income tax returns. 8606 line 1 = $6,000 (2020 contribution) 8606 line 2 = $6,000 (2019 contribution) 8606 line 3 - $12,000 (line 1+2) 8606 line 4 = $6,000 (contribution made in. Reporting them saves you money down the road. Additional fees apply for e-filing state returns. Step 1—Wait. Included with TurboTax Deluxe, Premier, Self-Employed, Premium, TurboTax Live, TurboTax Live Full Service, or with PLUS benefits. . 2) with KDE Plasma (and including video acceleration setup) Upon boot BSD spams that the file system is read-onlyDownload state program for TurboTax for Mac CD/Download. If you obtained the TurboTax CD directly from TurboTax. It is a helpful software for firms or individuals for processing or filing tax returns. File your taxes for just $219 with the TurboTax. **Disclaimer: Every effort has been made to offer the most correct information possible. How do I submit a claim under the TurboTax 100% Accurate Calculation Guarantee or 100% Accurate, Expert Approved Guarantee? SOLVED • by TurboTax • 8825 • Updated September 29, 2023 Use the form below to submit your claim. You have clicked a link to a site outside of the TurboTax Community. ; Check your CD and CD drive to make sure they are working properly. Open your return in TurboTax. Self-employed tax center. Here's how to phone TurboTax Support for assistance: Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week. Just double click the return, it bypasses the screen where it asks you to enter the key again, it also doe no update. Level 2. March 4, 2021 10:23 AM. Expert does your taxes. 2. (Most work computers have a strong security firewall that can blocking TurboTax from accessing the Internet. CA_MCTR_Payment - There is a potential issue with Form 1099-Miscellaneous if you received this form for payment of the California Middle Class Tax Refund. Professional tax software. Find answers to your questions about install or update products with official help articles from TurboTax. TurboTax Live Deluxe Full Service. By clicking "Continue", you will leave the Community and be taken to that site instead. ". I checke a few days later, and it said it was accepted by the IRS. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. February 19 edited July 8. Not for use by paid preparers. Never again with Turbotax!!! I purchased turbo tax business incorporated and have installed on my computer but when I enter the license number it - Answered by a verified Tech Support Rep The simple solution is to transfer numbers carefully. Read real product reviews and ratings for TurboTax Live Assisted Self Employed. TurboTax Product Support: Customer service and product support hours and options vary by time of year. Actual prices for. You can also report your issue on TurboTax Technical support to get further assistance. If you're using the Windows version, I'm curious if you happened to try these steps I had mentioned higher up in the thread. 5 hrs with screen share. Under “General,” choose the “Security” tab.